We believe that the error causing this issue was corrected as of 16:21 EDT. Please contact support if you continue to experience any problems. An RFO will be provided following a review of the incident to determine the root cause. We apologize for any disruption of service.
Posted Apr 03, 2026 - 16:24 EDT
Identified
The root cause of the issue causing instability to provisioning portals and API has been identified and a remedy is being applied. We are diligently working to resolve the issue in a timely manner a d expect service to resume normal operation shortly.
Posted Apr 03, 2026 - 16:14 EDT
Investigating
We are experiencing errors with the provisioning portals and API resulting in transactions relying on these components to fail. We are actively pursuing solutions and will provide updates as more information becomes available. Calling services are not affected.
Posted Apr 03, 2026 - 15:23 EDT
This incident affected: PBX Connector, SIP Trunk Connector, Provisioning Portal, and Microsoft Teams SIP Gateway.